State Bank of India

While all of us use this platform LOCAL CIRCLES to went our ire against the system, let me narrate my experience with SBI, which I hope all of us have to admire and applaud.

My son in law lost 15 Lakhs from his account, because his trustworthy assistant turned otherwise; stole 2 cheque leaves and transferred 15 Lakhs to his own SB A/c, then withdrew the amount in cash and disappeared.

On perusal of the cheque, it was evident it had a forged signature and even the words "fifteen" was written as fivety.
After complaints with police and with higher ups in Bank, 15 Lakhs is credited to his account by the Bank.

Is this not an incident to be admired? more  

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Complaint received from CVO nearly 2 months back. to know the status action taken report-Reg Inbox x Jayanthi Suryaprakasarao Thu, Sep 6, 1:44 AM (3 days ago) to agmcustomer.lhohyd To The Asst. General Manager, Customer Care cell, LHO, Hyderabad' Sir, I made a complaint against the erred staff working in SBI, SME Branch, Old MLA qtrs,Hyderguda,Hyderabad and RACP-3, Himayath nagar Hyderabad ti the CVC, NHRC and others so also gave a legal notice against SBI, RACP3, Himayathnagar, Hyderabad. They gave a simple reply stating that file with SME branch and they are better persons In the instant case a car was missing/sold to the kith and kin of the employee or the car was damaged as the seized car was used by the bank officials for their personal use or given on hire/rental purpose the said car was damaged as and when asked, they removed the GPS tracker system. Both the branches throwing burden on each other. The CVO, SBI mumbai has forwarded my complaint to you for action. since 20.-7-2018 the matter is pending with you without any progress. The NCRC also vide complaint dt. 4.07.2018 forwarded to the concerned authority for taking action with in period of 8 weeks. and the same is pending with higher ups of SBI. I request you to complete your proceedings and issue me a copy to enable me to initiate further action as per law. to approach consumer court, ciil court, criminal court and HC for rendering justice. The receipt of the same may be acknowledged. j s prakasa rao COMPLAINT 20.07.2018 Inbox x AGM VIGILANCE LHO HYDERABAD Thu, Sep 6, 8:27 PM (3 days ago) to me Dear Sir With reference to your complaint addressed to Chief Vigilance Officer, we have to advise that your complaint has been forwarded to the Deputy General Manager (CM&CS), SBI, LHO, Hyderabad for redressal. S JAYARAMI REDDY Assistant General Manager (Vig) YONO: You Only Need One The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorized. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group. Complaint received from CVO nearly 2 months back. to know the status action taken report-Reg Jayanthi Suryaprakasarao Thu, Sep 6, 1:44 AM (3 days ago) To The Asst. General Manager, Customer Care cell, LHO, Hyderabad' Sir, I made a complaint against the erred staff working in SBI, SME Branch, Old MLA qtrs, Hyder AGM CUSTOMER LHO HYD Thu, Sep 6, 11:42 AM (3 days ago) to OLD, cmcsr4, agmr4, SBI, me URGENT ACTION Dear Sir, Since the complaint is long pending we request your good self to resolve the issue at the earliest. Please acknowledge the mail. Contact the customer and resolve the issue expeditiously under advice to customer directly with a copy marked to us. With warm regards, ASST. GENERAL MANAGER CUSTOMER CARE CELL, LHO, HYD ________________________________________ From: Jayanthi Suryaprakasarao Sent: Thursday, September 6, 2018 1:44 AM To: AGM CUSTOMER LHO HYD Subject: Comlaint received from CVO nearly 2 months back. to know the status action taken report-Reg YONO: You Only Need One The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorized. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group. AGM CUSTOMER LHO HYD Sep 6, 2018, 11:42 AM (3 days ago) to OLD, cmcsr4, agmr4, SBI, me URGENT ACTION Dear Sir, Since the complaint is long pending we request your good self to resolve the issue at the earliest. Please acknowledge the mail. Contact the customer and resolve the issue expeditiously under advice to customer directly with a copy marked to us. With warm regards, ASST. GENERAL MANAGER CUSTOMER CARE CELL, LHO, HYD ________________________________________ From: Jayanthi Suryaprakasarao Sent: Thursday, September 6, 2018 1:44 AM To: AGM CUSTOMER LHO HYD Subject: Comlaint received from CVO nearly 2 months back. to know the status action taken report-Reg Even today no action has taken to resolve my problem. Since the CVO and other vigilance officials have colluded together and caused the customer into trouble. Further the officials of the bank shifting their wrongful commitments on the customer, unless and until the CBI initiated action against those erred Bank officials and put them behind the bars then only some officials may realize. Inspite of my long battle I could not get any relief. I have no other go except to approach the court of law directing the CBI to initiate criminal action against the SBI (SME), Old MLA quarters Branch and SBI RACP-3, Musheerabad, Hyderabad and also against the CVO and other staff who colluded together to protect the erred bank officials. YONO: You Only Need One more  
Ithink this example will set as a motivator and an indicator to other nationalized banks to perform their roles in an effective manner S.Sanyal more  
Now a days the clearing of cheques are done centrally at Chennai and through photo of the cheque. Sometime the staff of security press are also presenting cheques by getting one or two leaves of your cheque book. It is therefore essential that the SMS received from Banks needs to be checked regularly. more  
I would not admire but bank officials do need to be appreciated for realising their mistake. But on the other hand this small loss to Bank will continue to be liability of other customers of State Bank of India. I would definitely admire the whole system if the thief/cheat is caught and penalised after due recovery of funds. more  
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