State of AIIMS - Solutions

Dear all:

Below are the Key Root Causes and Issues on State of AIIMS in Delhi. Please review and help us identify Solutions that need to be implemented to make the working of AIIMS better for the citizens.

We look forward to your inputs!
Dept of Health & Family Welfare

State of AIIMS - Key Root Causes:

1. The number of patients that visit AIIMS is very, very high
2. AIIMS offers free consultation and medicines due to which people visit unnecessarily
3. There are limited number of registration counters at the hospital
4. The staff is not held accountable for their work
5. There is a lack of proper supervision
6. Staff lacks customer service etiquette
7. The doctor patient ratio is not proportionate
8. Number of visiting patients keep increasing but the infrastructure remains the same
9. Doctors don’t want to work with AIIMS as the remuneration is not at par with the private hospitals
10. There is not enough space inside the hospital to cater to the growing car parking demand
11. Many rackets have surfaced where the medicines meant for the patients at AIIMS are being sold outside in black
12. The online appointment system is not up to the mark.

State of AIIMS – Key Issues:

1. No provision for booking appointment online
2. Long queues for registration/appointment
3. The staff members are very lazy, slow
4. Staff is usually very rude with the patients
5. Hospital premises is very dirty
6. Waiting time to see a doctor is too much
7. Not enough sitting arrangements for the patients
8. There is shortage of doctors
9. No special arrangements for senior citizens
10. Number of beds are not enough for the patients
11. Parking facilities are really poor and people have to walk almost a kilometre to get to the main building
12. Test reports take a long time to reach patients
13. In OPD the senior doctors come late
14. The behaviour of most of the doctors particularly junior ones is not service oriented
15. Most of the days, there is a shortage of medicines in AIIMS more