State of Govt Hospitals - Inputs on Solutions
Dear all:
Below are the key Root Causes and Issues as identified by you for the state of Government Hospitals in Delhi.
Kindly review them and share if something is missing. Otherwise, please help identify specific solutions to these.
The final whitepaper will be shared with our Minister and his leadership team for implementation.
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State of Govt Hospitals in Delhi – Root Causes
1. Customer Service training cells in Government hospitals are missing
2. Outsourced services are not monitored properly
3. Doctors have to check hundreds of patients from all strata of the society every day
4. A very large number of people visiting the hospitals means that the cleanliness and hygiene of the hospitals take a beating
5. Lack of enough cleaners in these hospitals
6. Lenient attitude of the staff members and management towards cleanliness
7. The online/phone appointment system is still to be implemented in most of the Government hospitals
8. Many doctors are not even aware of the latest equipment that the hospital has
9. Requirement of medicines is so much that the stock runs out fast
10. There is a lack of proper surveillance and monitoring in Government hospitals
11. Government hospital doctors are not paid well
12. Since the doctors are less, the available doctors have regular duties which makes them tired and uninterested
13. Average time on a patient is quite low with the result doctors are not able to go in details of medical problems
State of Govt Hospitals in Delhi – Key Issues
1. Doctors are rude with the patients
2. Government hospitals are over crowded
3. Government hospitals are unhygienic and dirty
4. There are long queues to see the doctor
5. Appointment system is not up to the mark
6. Doctors are not available many times
7. Number of doctors per hospital are less
8. There is corruption in Government hospitals
9. Many medical equipment are broken or never used
10. Non-availability of medicines is also a big issue
11. Linen on the beds dirty and torn more
Below are the key Root Causes and Issues as identified by you for the state of Government Hospitals in Delhi.
Kindly review them and share if something is missing. Otherwise, please help identify specific solutions to these.
The final whitepaper will be shared with our Minister and his leadership team for implementation.
---------------------------------------------------------------------------------------------------------------------------------
State of Govt Hospitals in Delhi – Root Causes
1. Customer Service training cells in Government hospitals are missing
2. Outsourced services are not monitored properly
3. Doctors have to check hundreds of patients from all strata of the society every day
4. A very large number of people visiting the hospitals means that the cleanliness and hygiene of the hospitals take a beating
5. Lack of enough cleaners in these hospitals
6. Lenient attitude of the staff members and management towards cleanliness
7. The online/phone appointment system is still to be implemented in most of the Government hospitals
8. Many doctors are not even aware of the latest equipment that the hospital has
9. Requirement of medicines is so much that the stock runs out fast
10. There is a lack of proper surveillance and monitoring in Government hospitals
11. Government hospital doctors are not paid well
12. Since the doctors are less, the available doctors have regular duties which makes them tired and uninterested
13. Average time on a patient is quite low with the result doctors are not able to go in details of medical problems
State of Govt Hospitals in Delhi – Key Issues
1. Doctors are rude with the patients
2. Government hospitals are over crowded
3. Government hospitals are unhygienic and dirty
4. There are long queues to see the doctor
5. Appointment system is not up to the mark
6. Doctors are not available many times
7. Number of doctors per hospital are less
8. There is corruption in Government hospitals
9. Many medical equipment are broken or never used
10. Non-availability of medicines is also a big issue
11. Linen on the beds dirty and torn more
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View all 9 comments Below 9 comments
In night the number of nurses to serve patients is less in number in a Delhi govrt hospital so hospital authority forces the patients relative to stay with the patient in the night! more
Mar 20
People are unnecessarily going through allopathic treatment, diagnosis, surgeries many a times when it is not required at all. The recent scare of Swine flu is one such glaring example. Except for one advertisement by AYUSH department that home remedies like Kadhas of Raw turmeric, Ginger , black pepper etc. are quite effective, nothing else was done to educate people on simple and effective prevention and remedy. Children are worst affected by this mad leaning for allopathy. Allopathy medicine for diseases like cough, cold and fever are making them develop chronic diseases. AYUSH remedies should be given primary importance by government. There should be a huge campaign to make people aware of efficacy of simple remedies. With Sh. Arvind Kejariwal as CM and Sh. Narendra Modi as PM , both very well aware of ill effects of Allopathy, may we see a change in mindset of Government. more
Mar 20
There should be an helpline services by which one can approach and can have solution of their problems regarding Rude Behaviour of doctors or other hospital staff . And this help line should be out sourced . Also for smooth running of these hospitals Govt should recruit more doctors and most importantly paramedical staff by this way the burden of extra patients can be lower down for Doctors who see the rush of patients in their OPD for follow up patients . For medicine obviously it should purchased by lowest rate and should be in adequate quantity , for this an survey can be done for the quantity of medicine to be consumed in year ,although it can be accurate all the times but it would give an rough estimate of the quantity of basic and life saving medicine . more
Mar 20
1. Online Appointment is required. 2. Patient detail should be online with ADHAR or other identification. 3. All diagnostic facilities should be available online. 4. Test reports , diagnosis and progress reports should be available on line. 5. Availability of doctors, beds and other facilities should be made online. 6. Purchases , inventory and status of all consumables should be online. The patients should be given online appointments only. For patients without internet facility facilitators outside the OPD should make appointments. Huge waiting hall with display of appointment token no.s should be made in all OPDs. The Clinic areas should be restricted to persons with appointment. more
Mar 20
