Surrender of telecom connection
Recently a MTNL landline subscriber had visited MTNL alongwith telephone instrument to surrender his telephone connection. The person aged 57 years was being shunted from one desk to another for about two hours or so. Finally he could not succeed as no one was accepting his application for disconnection and taking the telephone instrument. He contacted me for an advise. After listening his woes of the harassment, he was advised to go back to the home. The main problem was being insisting by MTNL for deposit of the bills as on date and then taking the application for disconnection and take instrument back into the custody. Generally this kind of problem is being faced by all the consumers at the time of disconnection. It was ensured that a person was deputed by MTNL to his house to take back the instrument and give necessary acknowledgement at his house itself that too the very next day. For the benefit of the consumers, the following are the regulations.
1. The maximum time allowed is 7 days in which the services need to be disconnected. Thereafter no bill is to be raised. The request can be submitted by SMS, email, letter or in person.
2. The final bill on surrender is to be raised after adjustment of security and hence the company cannot insist payment to be paid before disconnecting the services.
3. The security amount after adjustment of the last bill if any left over need to be refunded within 60 dAys failing which the company has to pay interest for the delayed period at the rate of 10% per annum.
4. Company cannot raise any bill after 7 dAys of the request for disconnection provided the connection is not being used.
5. These ruLes are applicable for all telecom services I.e landline, mobile, broadband etc.
I hope you all would find information useful. more
1. The maximum time allowed is 7 days in which the services need to be disconnected. Thereafter no bill is to be raised. The request can be submitted by SMS, email, letter or in person.
2. The final bill on surrender is to be raised after adjustment of security and hence the company cannot insist payment to be paid before disconnecting the services.
3. The security amount after adjustment of the last bill if any left over need to be refunded within 60 dAys failing which the company has to pay interest for the delayed period at the rate of 10% per annum.
4. Company cannot raise any bill after 7 dAys of the request for disconnection provided the connection is not being used.
5. These ruLes are applicable for all telecom services I.e landline, mobile, broadband etc.
I hope you all would find information useful. more
Viewed by 2068
View all 35 comments Below 35 comments
We returned a BSNL connection three years back. We had to disconnect as the broadband connection was not giving proper signal and there team after 15 days of regular complaints informed us that there is a technical problem and they were unable to resolve it. We were promised that we would not be charged for that month. When we went to disconnect we were made to pay the full bill including the period when no service was provided. We were promised a refund within one month. It is over three years and refund has not been made. We went to complain to their sector 16 office and the lady told us that she herself was made to pay and it being a govt department there was no point making an issue as being senior citizen s we would find it difficult to meet the concern d person's again and again. We talked to the in charge and she promised us that the person responsible for issuing checks had gone for lunch and she herself would ensure that the check is sent by courier. She gave us a number where we could contact in case of non receipt. No one picks the number. My husband is not keeping well and sector 16 office pf BSNL in Faridabad is around 8_10 km from our residence. Please advise how we can get the refund without having to travel so far repeatedly. Whom to approach to get the refund plus interest. more
Jan 16
Incidentally have you received back the security deposits. I will react on both issues more
Jan 18
I surrender my MTNL connection by spent all day long in their offices. Finally it's closed and I'm truly a happy customer of MTNL who closed the connection because their services are pathetic and there is no follow up happens when you lodge a complaint. more
Dec 30
@Ranjit Biswas ji: Sir, first of all it is not possible to issue final bill as on date of surrender of the connection at the time of surrendering. Therefor the Authority must have considered and given sixty days time to refund the security deposit in the regulations. The regulations also says to adjust the bill from security deposit and refund the security in case the final bill come out to be less than security deposit or demand the excess payment from the subscriber if the final bill exceed the security deposit. However, why the application of surrender is not taken by the service provider. However, in the instant case, the consumer ensured that MTNL visits the subscriber to accept the application and take back the instruments as the MTNL defaulted in not taking the application the previous day and give the acknowledgement then and there. It indicates that the consumer need to assert his/her rights in case they are being violated by any service provider. Thanks for your keen interest in going through the post and your valueable comments. more
Dec 29
Yes, the purpose of security deposit is to adjust the outstanding bills, if any, on or after termination of the services and the service provider can't create pressure on any subscriber for payment of the bill up to the date of surrender of the services if there are no outstanding bills prior to that month. This is nothing but high handedness of the MTNL authorities. more
Dec 27
If anybody mention - reason for shifting as Relocation they will accept closing request. I surrender MTNL landline 2 yrs back by mentioning above reason. more
Dec 26
