Tata Docomo deactivates my account
I am a prepaid subscriber for Tata Docomo cell phone in Bangalore. My outgoing calls and SMS facility was cut off by the service provider from the morning of 24th February 2017 till date. Upon enquiry I found out that the line was blocked due to my alleged telemarketing on the phone on 23rd February without proper registration. Docomo did not give me an opportunity to explain before the line was cut off.
My call history shows only five calls on 23rd Feb. I do not know how Docomo people decided about my telemarketing. It is obvious therefore that an irresponsible employee blocked my phone without proper verification. My monthly recharge amount does not exceed Rs. 250/-
I have been trying daily with the Docomo online complaint facility and their Bangalore local service centre but my connection has not been restored. I had to cancel my tour because of the blocking of the line. I do not get any reply from their e-complaint except the automated receipt.
Can someone tell me what options I have now to restore my telephone connection and get justice?
Vishnu Bapat more
My call history shows only five calls on 23rd Feb. I do not know how Docomo people decided about my telemarketing. It is obvious therefore that an irresponsible employee blocked my phone without proper verification. My monthly recharge amount does not exceed Rs. 250/-
I have been trying daily with the Docomo online complaint facility and their Bangalore local service centre but my connection has not been restored. I had to cancel my tour because of the blocking of the line. I do not get any reply from their e-complaint except the automated receipt.
Can someone tell me what options I have now to restore my telephone connection and get justice?
Vishnu Bapat more
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let me share the process with you and then you would get a better insight: 1. service provider like TATA do not decide or take a call that you are making telemarketing calls - if not you someone else may have made a telemarketing call and the person to whom the call was made has complained to TATA 2. please note Sir Ramachandran it is TRAI which has come out with this clause if any service provider is engaged directly or indirectly in telemarketing without appropriate telemarketing license then even their CEO could be behind bars besides hefty fine at each stage 3. Vishnu since you have a prepaid connection please first ensure no call shave been made even by mistake as a service provider can take out call details even for prepaid - if that be the case then you could land in a larger trouble by ending up making huge payment as fine 4. Finally I agree with Sh. Virmani ...Vishnu ensure you put a complaint in writing including escalating it to the top most level which is the appellate body (email and other contact details would be in the web site) all the best more
Mar 09
Nothing of what Mr virmani suggests works with this company. The top management is worse than the bottom and they just don't reply or if they do, it only shows how non-communicative they are withing their own company. In this company no limb or department talks to any other department of the company. and they call themselves a communication company! more
Mar 06
The identification of a number as a telemarketer has to be based on some complaints from the subscribers. It can not be assumed based on some non-existing assumptions. Please give a complaint in writing to the company asking details as above and take legal action if the issue is not being addressed. Before taking any legal action try once by raising the issue with TRAI also. more
Mar 06
This company should be taught a lesson. Your experience with this company is not one among few but many. The lesson can be taught only by one system, namely its customers and the means is complete boycott of the company. more
Mar 05
