TDR Refund for Cancellation - Key Issues
We look forward to understanding all the issues and then implementing solutions to address them.
TDR Refund - Key Issues
1. Many time the site just logs off the system when File TDR is selected
2. Site hangs while trying to file a TDR refund
3. There is no time limit for closing a TDR refund request
4. Some cases go on for years without the refund actually happening
5. TDR refund is many times declined due to non-justified reasons
6. Many TDR refunds never happen
7. In case TDR is filed for a PNR having two waitlisted tickets and one RAC ticket, only RAC passenger refund is obtained and wait listed passenger refund is not given
8. The rules and regulations around TDR filing are not very clear
9. The TDR filing time is two hrs after the departure of train, but if you do not have the internet connection in that two hours, your money is lost
10. Sometime when a TDR is filed, the reply comes saying that the passenger travelled. more