Telecom Services - Inputs on Root Causes

Dear Friends,

Thank you all for voting in the Telecom poll. Please do so if you haven't already.

Also, based on your inputs, below is a summary of the Key Issues highlighted by you on the state of Telecom in India.

Please review them and help identify Root Causes for some of these issues.

Once we are done with that we will have a discussion on Solutions followed by a Whitepaper submission on the State of Telecom to the Government.

Thanks for your inputs!
Rajendra Pratap Gupta

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Telecom services in India – Issues
1. Bills are not sent on time
2. Transparency in tariff plans missing
3. Customer Care calls are charged instead of being toll free numbers
4. Customers have to wait longer time to talk to the customer care executives
5. Customer service is very poor
6. Problem of cross connection in BSNL
7. ‘Line busy’ message during peak hours
8. Clarity of voice not there
9. Signal transmission between various companies is not well maintained
10. Too many unwanted calls and sms from the service providers
11. Schemes get activated without customer’s consent
12. Data speed is not uniform everywhere
13. Roaming charges are high
14. E-bills are forced instead of paper bills
15. MTNL’s customer service is very unprofessional and lazy
16. Late payment charges are high
17. Cost of SMSs is increased during the festive season
18. Data plans are not economical and many cases signals are not sufficient while on the move
19. Service Provider's network towers are located in residential areas on top of residential buildings causing radiation hazards to the neighbourhood
20. Very difficulty in getting SIM's for achieving compatibility with the latest trending phones
21. Number portability between different service providers takes a long time
22. Problems with the billing
23. Broadband speed is the slowest we have among emerging economies
24. Grievance redressal system is very poor
25. Long wait in getting a new land line connection
26. MTNL phones/landlines might not work for half the month but the bill is charged for the full month
27. The price of Airtel’s 2G unlimited data plan has gone up by 15% and the speed has reduced by 55%
28. Post-paid phone disconnection is a tough task more