Ticket booking online
I made a complaint with IRCTC regarding bad experience of allotting the berth.The following is the reply by IRCTC
Reply by IRCRC
care@irctc.co.in May 26 (8 days ago)
to me
Dear Customer,
Kinldy note that we have already check that you have not any select Reservation Choice:None at the time of booking
Please note that your reservation request is processed by the centralized Passenger Reservation System (PRS) of Railways and allotment of accommodation is done by the System without any manual intervention. The berths are allotted based on the system logic, depending on availability at that point of time. Further the reservation through the Internet is being done against the general quota and specific accommodation is not earmarked for the purpose of Internet reservations.
Thanks & Regards
Rajesh k anand
Executive,Customer care
care@irctc.co.in Ph: 011-39340000 www.irctc.co.in[#1468100]
I then took it up with Public Grievance Cell, at DRM office at Tiruchirappalli.
Following is the reply by ADRM
Quote
"Receipt ofyour represenatation dated12-06-15 is hereby acknowledged. We examined the contents therein. We would like to state that theallotment of Seats / Berths is done by the system automatically depending on the choice given. However a copy of your representation is forwarded to official concerned for necessary action and direct reply to you.
Thanking you,
Yours faithfully
Signed Dt 17-06-15
R S Rajprohit)
Additional Divisional Railway Manager.
"
Unquote
The complaint was, when I booked two tickets the allotment was for in S5 coach berth no 53 and S8 coach berth no 1(PNR No: 4208421285) Then immediately booked another ticket and the allotment was in S3, Berth no 9 and S3, berth no 10 in the same coach. PNR No:4520684185
I only presume I am not wrong none is applying there mind before replying.
The bad consequence of computer introduction is that people stopped thinking, because they can always point it is because of the computerization. We can accept computer is not thinking but !!!!!!!!!!!!!!!!! more
Reply by IRCRC
care@irctc.co.in May 26 (8 days ago)
to me
Dear Customer,
Kinldy note that we have already check that you have not any select Reservation Choice:None at the time of booking
Please note that your reservation request is processed by the centralized Passenger Reservation System (PRS) of Railways and allotment of accommodation is done by the System without any manual intervention. The berths are allotted based on the system logic, depending on availability at that point of time. Further the reservation through the Internet is being done against the general quota and specific accommodation is not earmarked for the purpose of Internet reservations.
Thanks & Regards
Rajesh k anand
Executive,Customer care
care@irctc.co.in Ph: 011-39340000 www.irctc.co.in[#1468100]
I then took it up with Public Grievance Cell, at DRM office at Tiruchirappalli.
Following is the reply by ADRM
Quote
"Receipt ofyour represenatation dated12-06-15 is hereby acknowledged. We examined the contents therein. We would like to state that theallotment of Seats / Berths is done by the system automatically depending on the choice given. However a copy of your representation is forwarded to official concerned for necessary action and direct reply to you.
Thanking you,
Yours faithfully
Signed Dt 17-06-15
R S Rajprohit)
Additional Divisional Railway Manager.
"
Unquote
The complaint was, when I booked two tickets the allotment was for in S5 coach berth no 53 and S8 coach berth no 1(PNR No: 4208421285) Then immediately booked another ticket and the allotment was in S3, Berth no 9 and S3, berth no 10 in the same coach. PNR No:4520684185
I only presume I am not wrong none is applying there mind before replying.
The bad consequence of computer introduction is that people stopped thinking, because they can always point it is because of the computerization. We can accept computer is not thinking but !!!!!!!!!!!!!!!!! more
Viewed by 59
View all 6 comments Below 6 comments
Mr Muthukrishanan Padmanabhan feed back is the clear indication of corrupt practice by TTE. It is suggested to follow up and ask Railway to respond how other passenger was allowed. Now that there is channel let us air our feed back. Letus all hope something will come out Mr Baskar is requested to share his experience as the consultative member, like how the feed back is acted upon, and how it can be improved. We are planning to meet the DRM with suggestions to improve the facility and up keep the existing one. Now that I replied to ADRM Public grievance with copy to Railway board. It is already a week passed. I am thinking of taking with consumer forum. Pl give your views. more
Jun 28
Like this many times I received totally irrelevant reply from railways. Before giving reply, the problem is to be analised properly. If a person is giving complaint means, he is spending his time and energy. more
Jun 24
I think after the berth availability when it is shown. Next step to follow is the seat allotment before confirmation. So exactly you know the seat that will be allotted to you and you have a choice of whether to accept or not. It should have a count down of 30 sec. so endlessly nobody can hold the same. more
Jun 20
Once I booked the ticket for my daughter from Pune to Mumbai. As she could not catch the trIN, sHE WENT BY sHIVNEFRI bUS, BY BOOKING ON line ticket. She could not get refund. But IRCTC informed that it was found that one person travelled in that ticket. It is SURPRISE and FUN that how one person can travel in TRAIN AND bus simultaneously from same point of Origin and Same point of Deastination. more
Jun 20
When you book in computerised environment, you have the option to choose the coach number. more
Jun 20
