Ticketing & reservation
Present Railway ticketing & reservation system needs to be revamped for the benefit of genuine Bonafide passengers seeking reservation of seats & berths in advance. After thorough discussions with various knowledgeable individuals & organisations in this regard, the following salient features are suggested for the benefit of general public seeking a comfortable journey.
1) Periodicity of advance booking:- no one can predict an event next at the moment/second. This being the case how can anyone predict a journey 4 months in advance? This has caused malpractices as people/agents casually block accommodation whether utilised or not, as cancellation charges are negligible. This hinders provision of rightful accommodation to those planning a journey at a later date. Many block berths by booking accommodation in various classes, on various dates & by various trains. They will retain the required accommodation & cancel the remaining at a later date. This forces other passengers planning to travel at a later date, to wait for tatkal booking only.
Solution: the advance reservation period should be brought down to 30 days for long distance trains involving a journey time of 10 hours or more for sleeper classes & 10 days in the case of sitting (chair car) accommodation, by retaining 50% quota for tatkal booking as, many passengers are able to decide a journey at the nick of the moment only. All trains should have comfortable chaicars for short distance passengers so that long distance passengers gets sleeper berths. Cancellations on reserved tickets should be allowed by deducting 25% of fare if cancelled 48 hours before the scheduled departure of trains, 50% of fare if cancelled lesser than 48 hours & upto 8 hours before the scheduled departure of trains. No refunds within 8 hours before the scheduled departure of trains should be allowed.
2) Tatkal reservation:-
Tatkal booking should be made available for individual passengers booking online & at railway reservation counters only, by eliminating agent booking as everyone has internet access on their mobile phones these days. Tatkal booking should be allowed to open 6 hours before the scheduled departure of each & every train separately for passengers to choose in an urgency or emergency unlike a specific time as of now for all trains together. 50% of retained seats/berths & seats/berths falling vacant on account of cancellations of regular advance reservations after adjusting to waitlisted passengers, should be released & made available for booking under tatkal quota with 10% extra charges levied on total fare. Under no circumstances no refunds on cancelled tatkal tickets should be granted & there should be no provision for cancellations of tatkal should exist.
It's expected this would ease getting reserved seats/berths to passengers while curbing malpractices & corruption to a great extent more