Traffic congestion at toll booths during peak traffic time

A copy of the NHAI order No. NHAI/3013/CO/2015-16 dtd. 21/05/2015 to handle congestion of vehicles at toll booths during peak traffic time is attached for information of all readers.
As per the rules, the toll operator has to ensure that not more than 6 vehicles wait at any of the booth and not more than 10 sec is taken to clear the vehicle. A total waiting time of maximum three minutes is allowed.
It is advisable to keep a copy of the same in your vehicle and in case there is congestion at the toll booths in violation of the above orders, the operator need to open the gates and allow the vehicles to pass freely. The drivers collectively can only ensure that the rules are followed by the toll operator and ensure not to pay the toll fee is there is a congestion at the toll booths. This is necessary if we desire to have discipline in the implementation of rules.
We have recently (about 3/4 days back) done this at DF Sky Toll Road at Badarpur Toll Plaza and ensured that the gates were opened by the operator for a free passage. more  

DFD_Clause_15.3___20151221063505______20180624113730___.jpg
View all 33 comments Below 33 comments
The rule should be implemented - as directed by the government. more  
Sir, in the said letter is it written that the toll fee will be waived. more  
https://www.youtube.com/watch?v=D6PuyxprF3M लोग ऐसे छूते हैंं बुरी तरह लड़कियों और बच्चों को On Sun, Jun 24, 2018 at 12:32 PM, S K Virmani wrote: > more  
I second Mr. Mahesh Mawai's comment. more  
I refer to some of the comments. Suppose the first vehicle waiting at the toll gate who was waiting for more than 10-15 mnts stops the vehicle, do not pay the user fee after showing the rules, what could happen. He may call policeman. If we show him the rules then what could happen. Just for a sake of discussion and finding out the way out if the operator is not following the rules. more  
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