Train Cancellations -Inputs on Solutions
Below are some of the key issues as identified by you in regards to train cancellations. Kindly review them and please share any specific solutions that can help address these issues.
We look forward to your inputs!
Train cancellation – Key Issues
1. Passengers are not informed about the cancellation in advance
2. No reason for cancellation is given
3. The next available option is not passed on to the passengers
4. No alternate travel arrangements are made for the passengers of cancelled trains
5. Full money is not refunded if a train is cancelled
6. Automatic refunds do not happen in case of a cancelled train
7. Long distance travellers are not left with much options when their train is cancelled
8. Railways does not make accommodation arrangements for the passengers of the trains which get cancelled mid-way
9. A cancelled train leads to a very chaotic situation on the stations
10. There is no one to help the passengers and answer their questions on the stations in case of a cancelled train
11. No special trains are run to accommodate the passengers even in case of mass cancellations. more
We look forward to your inputs!
Train cancellation – Key Issues
1. Passengers are not informed about the cancellation in advance
2. No reason for cancellation is given
3. The next available option is not passed on to the passengers
4. No alternate travel arrangements are made for the passengers of cancelled trains
5. Full money is not refunded if a train is cancelled
6. Automatic refunds do not happen in case of a cancelled train
7. Long distance travellers are not left with much options when their train is cancelled
8. Railways does not make accommodation arrangements for the passengers of the trains which get cancelled mid-way
9. A cancelled train leads to a very chaotic situation on the stations
10. There is no one to help the passengers and answer their questions on the stations in case of a cancelled train
11. No special trains are run to accommodate the passengers even in case of mass cancellations. more
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Train no 12656 navjeevan express bigie no HA1 seat no 8. Bugs are there and toulets are stinking as bio collection sump are not cleaned. Minesh chalishazar -- Sent from Gmail Mobile more
Jan 10
cancellation to be informed by sms at the earliest,alternative arrangement to be provided. y. s. rao. more
Oct 29
While the delays of arrival and departures of the trains shall be sent by SMS to the passengers, it is desirable that the Railways mature to a high level of performance and passengers satisfaction by adopting the practices of reputed airlines across the globe. All the points suggested by Dr. Basudeb Bhattacharya are relevant and shall be implemented forthwith as soon as possible. more
Oct 29
It May not be possible to provide a special train to accommodate all the passengers of the cancelled train immediately. It is possible to attach one or two compartments in the immediate next train, at least to accommodate those passengers that possess tickets for onward journey on a connecting train.long distance passengers only are to be accommodated. If they miss the connection , a similar arrangement is to made for their onward journey. more
Oct 29
SMS be sent to passenger as advance as possible along with information for alternative arrangement available or not. If available then schedule etc. Cancellation should be in rarest of rare case. more
Oct 28
