Unauthorised travelling in the railways causing harassment

In the trains from Guwahati to Upper Assam, there are always unauthorised travelling by some persons more particularly in AC and reserved compartments. The concerned TT also makes money on it. Many of these commuters pose themselves to be the railway employees. The genuine passengers if complain are treated very badly and harshedly. more  

There should be complaint logging number for running train so that passenger on board can compliant for unauthorized person, vendors etc and subsequently GRP on board can take action. more  
Yes, many office goers travel by train without tickets which pack the normal passengers. more  
is there any web complaint system in railways to report about this or even in manual if complaints are given as said above whether acknowledgement is given for the complaints? more  
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