Unfair billing by telecom operator

I decided to port my number from operator A to operator B after using their service for 4 years. Even tough there were issues with the network I continued with operator A. I switched to 4G and found that I get mostly 3G only and hence decided to change the operator. Twice it got rejected and operator A tried hard that I stick with them. They even send an engineer to my area and closed the call that the issue has been resolve,but I didn't find any difference. I persisted with porting and finally it got accepted and I switched over to Operator B. Now, the operator A has raised the final bill which is more than thrice than I used to get and its on account of excess GPRS usage. I have Wi-Fi at home and I use that since the operator A's network was not up to the mark and hence my billing used to be for the minimal usage. With the new bill, I feel like the operator A is trying to take a vengeance on me.
Few apprehension comes into my mind: -
1) What are my options over here apart from accepting and paying the dues?
2) Can I get the usage details from operator A in terms of data consumption on each day? I am sure if these data if validated against the IP's will give a different picture.
3) Is there an authority with whom I can raise the concerns?

Thank you more

Helpful Connected Consumers Sep 03

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Shyam Shrivastava

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Oct 31

Pradeep Lunia

Airtel is big Loot, I had worst experience 2 yrs back for charging Data charges, I too kept on asking to reverse, they didn't do it I changed to Vodafone, they kept giving Notice, Finally, I approached to TRAI, got issue resolved. MR ANISH, can you share with me offline, to which operator you switched, I have same issue with VODAFONE. maail me @jainpk.26@gmail.com more

Oct 09

Anish Alvoor

I got a response that nothing can be done and I have to pay. I asked to check the itemized bill as it has errors. The GPRS consumption is shown in hh:mm:ss format and in each day of the month its more than 24 hrs of usage. How can one use internet for 36 hours in 24 hours? I am yet to get a reply from them. I left message with Idea on twitter and they said they will revert. I also send my grievance to D0T on twitter but have got no response. So for now its wait and watch. In the mean time I got my bill from my new operator (Airtel)and paid the dues in full. more

Sep 21

Anish Alvoor

Thank you for your valuable time and inputs for my concern. I am not very regular here and hence the delay in my response. I wanted to know what were my options were hence didn't take the names. I have ported from Idea to Airtel. I tried contacting the call center number, it have multiple options but none to speak to an agent. When I used to have the Idea connection, there was an option to speak to the agents. Then I emailed my complaint to their customer care and I got an auto reply, that I would be contacted within 48 hours. I didn't get the call. After 4 days, I visited the Idea gallery and again registered a complaint and he said I would be getting a call soon. In the meantime the agent told me not to pay the dues till this is cleared. I also registered a complaint through twitter and a response came that they are working on my registered complain and will revert soon. I don't expect much of a resolution from the call center but would want to voice my concerns. I am hoping this would be sorted out in the coming week, either I would end up paying the dues (most likely) or they settle the amount (unlikely). Thank you once again. more

Sep 17

Rajiv Bhatia

Refuse to pay and challenge them with providing the proof of usage more

Sep 11

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