Unfair practices of SAMSUNG
We have SAMSUNG’s front loading, fully automatic washing machine (without cloths dryer), which is under warranty until 14/11/16. Further, we wish to avail 3 years’ extended warrantee and charges for the same are 5600/- + taxes, as also advertised on SAMSUNG’s website. However, SAMSUNG is harassing us by forcing us to pay higher charges (i.e. 9440+taxes) which are applicable for the washing machine having dryer also. SAMSUNG had
communicated that as per its system, our washing machine is also equipped with dryer and therefore we have to pay higher charges. It was also communicated to us that SAMSUNG will abide by its ‘system’ even though the machine doesn’t have dryer and we have to pay charges as suggested by it.
The funniest part of this story is SAMSUNG has serviced this machine multiple times during the warrantee period (last 2 years) and their technicians also inspected the machine on 15/10/16 and taken multiple photos, before issuing extended warrantee. In spite of this It is making wrong claim that washing machine, owned by us, has dryer. It is really hilarious that SAMSUNG , who is claimed to be providing ‘world class professional services’, even don’t know which washing machine model delivers what services.
We strongly feel that with this kind of services SAMSUNG is involved in to unfair practices. We are following up this matter with higher authorities and also wish to bring this under the knowledge of Department of Consumer Affairs, Ministry of Consumer Affairs, Food & Public Distribution, Government of India. more
communicated that as per its system, our washing machine is also equipped with dryer and therefore we have to pay higher charges. It was also communicated to us that SAMSUNG will abide by its ‘system’ even though the machine doesn’t have dryer and we have to pay charges as suggested by it.
The funniest part of this story is SAMSUNG has serviced this machine multiple times during the warrantee period (last 2 years) and their technicians also inspected the machine on 15/10/16 and taken multiple photos, before issuing extended warrantee. In spite of this It is making wrong claim that washing machine, owned by us, has dryer. It is really hilarious that SAMSUNG , who is claimed to be providing ‘world class professional services’, even don’t know which washing machine model delivers what services.
We strongly feel that with this kind of services SAMSUNG is involved in to unfair practices. We are following up this matter with higher authorities and also wish to bring this under the knowledge of Department of Consumer Affairs, Ministry of Consumer Affairs, Food & Public Distribution, Government of India. more
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The Government Departments dealing with such private enterprises should be advised to initiate steps against such companies. more
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