Unrequired continuous SMS and voice messages for payment of bills
Adani electricity is more than vigorous in its followup for payment of electricity bills from consumers. Right from the day meter reading is planned, continuous SMS, emails and voice messages are bombarded on the consumer. Messages, asking for payment, do not stop even after payment of the bill. The message ends with a statement to ignore it, if already paid. It is nothing but harassment, as the consumer has to keep checking and rechecking, at various levels, on what went wrong with his cheque payment. Are consumers to suffer, if their system is not updated properly ? Often, they message the due date of payment for previous bill, whereas the payment demanded includes even the current bill, which is not due. Due to such bullying, I have ended up paying the same bill twice on a couple of occassions.
Even banks are guilty of such messages, though loan instalments have been timely paid through auto debit mandate already given to them.
Maybe the time has come to have a law to require such message senders, to pay a reverse charge to the consumer for such vexatious type of messaging. more
Even banks are guilty of such messages, though loan instalments have been timely paid through auto debit mandate already given to them.
Maybe the time has come to have a law to require such message senders, to pay a reverse charge to the consumer for such vexatious type of messaging. more
Viewed by 554
View all 10 comments Below 10 comments
Yes. why can't the automation distinguish between customer who have paid, and those pending payments ? this is because of bulk SMS facility given by mobile service providers. One SMS cost is only about 2 paise per messsage. So, WELCOME TO PRIVATISATION INDIAN STYLE. consumer will get bombarded with unnecessary calls, SMS etc. only to prove that PRIVATIZATION is woking wonder in India. But remember, go to their customer care for any issue and then see how efficient and sympathetic these private companies are !!! You will then realize that the PSU was better. more
Nov 21
This is nothing but mental as well as a sort of physical torcher of the consumers and has to be stopped immediately. The matter may be suitably taken up with the minister concerned in the Central Government. more
Nov 18
Yes, it is bothersome to regular bill payers. The reminders should come may be 3-4 days before due date, if not paid till then. more
Nov 18
While the process may appear bothersome (don’t agree it’s anything more than that), kindly look at it from the angle of service provider in an environment of dishonesty that exists in the country. more
Nov 17
In that case service provider always has the option to stop the services. Fact is they do not want to loose the consumer, but will use free sms and email to pester him/,her. more
Nov 18
Really such service provider makes the life painful. No full stop in their dictionary. Sometimes one finds it difficult to identify the caller. more
Nov 17
