Volkswagen Polo Service at Ranchi Service Centre
I got servicing of my Polo Car at Ranchi on 24th July 19 and felt cheated by Service Centre. I need to emphasize on following issues faced by me.
1. At the time of Booking, though it was fixed on 22nd July but confirmation was given for 24th July.
2. There was abnormal rush of cars waiting repairing and servicing.
3. With only 3 service bay available and 3 technicians on duty, quality of service and workmanship was only an eye wash.
4. Cleaning of my vehicle was absolutely poor quality and front wind shield was full of oily materials which caused me severe visibility problem while returning from Ranchi to Dhanbad in night.
5. Charges were levied for many works, which was not done in fact like Computer diagnostics tests etc.
6. Old parts were not kept properly and when pointed out, some spare from here and there collected and returned to me.
7. Since it was mandatory to sign all papers before delivery, I put question mark on this item.
8. Only Cash was accepted at Cash Counter. Additional Charge of 1.5% of Bill value was demanded for payment by Credit Card, which forced me to go to the nearest ATM and draw cash. This is highly unjustified, illegal and counterproductive.
9. Lounge was in very shabby condition. Even TV was not working; AC ineffective and basic service of Tea was hardly available. Attitude of staff was indifferent.
10. Cleaning of Car interior and Engine compartment was never done.
I understand with such attitude of Service Centre, your reputation is bound to suffer and I advise all potential Customer of POLO / Volkswagen to avoid purchasing this car especially from Ranchi Dealership. I saw many car owners were irritated with the situation.
I am sure you would take corrective action to improve this situation.
As a matter of fact, I wish to Circulate my experience to all concerned.
1. At the time of Booking, though it was fixed on 22nd July but confirmation was given for 24th July.
2. There was abnormal rush of cars waiting repairing and servicing.
3. With only 3 service bay available and 3 technicians on duty, quality of service and workmanship was only an eye wash.
4. Cleaning of my vehicle was absolutely poor quality and front wind shield was full of oily materials which caused me severe visibility problem while returning from Ranchi to Dhanbad in night.
5. Charges were levied for many works, which was not done in fact like Computer diagnostics tests etc.
6. Old parts were not kept properly and when pointed out, some spare from here and there collected and returned to me.
7. Since it was mandatory to sign all papers before delivery, I put question mark on this item.
8. Only Cash was accepted at Cash Counter. Additional Charge of 1.5% of Bill value was demanded for payment by Credit Card, which forced me to go to the nearest ATM and draw cash. This is highly unjustified, illegal and counterproductive.
9. Lounge was in very shabby condition. Even TV was not working; AC ineffective and basic service of Tea was hardly available. Attitude of staff was indifferent.
10. Cleaning of Car interior and Engine compartment was never done.
I understand with such attitude of Service Centre, your reputation is bound to suffer and I advise all potential Customer of POLO / Volkswagen to avoid purchasing this car especially from Ranchi Dealership. I saw many car owners were irritated with the situation.
I am sure you would take corrective action to improve this situation.
As a matter of fact, I wish to Circulate my experience to all concerned.
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View all 13 comments Below 13 comments
Sometimes reputed companies like Volkswagen Polo do not come upto our expectation. They take abnormally long time for repairs. They must equip themselves, as because it is regularly putting the customers into inconvenience.
Jul 30
VW are the biggest cheats in the world. Thrice I have given my Vento for repairs and all the 3 times they took more than 30 days to return the car because the part had to come from abroad, The govt must take action against this fraudulent co.
Jul 29
At Bangalore, VW service experience is world class. It's problem with only Ranchi franchise. It would have been better to contact VW authority first to correct the problems highlighted.
Jul 28
