WE THANK THE RAIL MINISTRY FOR INVITING INPUTS FROM THE CIRCLE MEMBERS :
BUGS , INSECTS , PESTS , RODENTS WAS AN ISSUE FOR SOME TIME AS IRRITANT THAT COME IN THE WAY OF A PLEASURABLE RAIL JOURNEY .
First and foremost pin the Responsibility .Whose Responsibility, Work Force, Passengers / Customers, Railways ?All 3 Players have their own share of responsibility while offering facilities / services , maintaining the offered facilities . Customers appreciate and respect the offered facilities . Only if these 3 in the triangle perform and participate in their functions , RAIL TRAVEL WILL BE PLEASURABLE EXPERIENCE FOR THE CUSTOMER .
- Railways to provide the appropriate facilities to their Traveling Customers ,
- Work force [Servitor]to maintain and up keep what is handed over to them so that the Customers don’t have any Complaints ,
- Passengers/ Customers to follow the instructions and co operate with the other 2 Players . Also have consideration for the co passengers and the valuable Rail Property .
This is not a pleasant Task to analyze or suggest methods to avoid/ reduce Bugs , insects , pests and Rodents in the Rail coaches .As we had read more than 355 posts who have shared their traveling experiences ,views, thoughts consisting of complaints and suggestions . As we read these posts it is quite evident that their experiences are after going through pain , misery, and anguish . I am one of them , I was given an opportunity to complain, Appreciate and also suggest Practical changes that will make Rail Journey , a pleasurable and memorable one . WHO ARE THE CIRCLE MEMBERS ? THEY ARE THE CUSTOMERS BUT SEEMED TO HAVE DONNED THE MANTLE OF SUPERVISORS TO INFORM THE RAILWAYS ABOUT THE SHORTCOMING . The officialdom may not have time to do a thorough study ,as Railways is Vast [7,000 and odd Stations , 70,000 Coaches ] ,and the sample study so far done hasn’t satisfied the standards expected from the customers. If at all they go for inspection , the entourage takes them to the set up places that gives the wrong feed back .THAT IS WHY THE RAILWAYS SEEKS OUR INPUTS. We have gleefully come forward pouring in our suggestions.
I have been using the word CUSTOMERS (all those who pay expecting services and facilities)instead of PASSENGERS , so that the other important word CUSTOMER SERVICE will also hit the minds of the providers .
Just a few main areas to look into
* Liter in coaches , generated by the Passengers . Some with no civic sense, some lazy , but very few are indifferent . Start Providing 2 in each side , one for DRY, and the other for WET with a good lid. Provide trash bins sufficient numbers and sufficient to cater according to the number of passengers traveling in different Coaches [72/ 64/ 48 (sleeper class , A/C 3 Tier. A/C 2 Tier)] . NO POINT BLINDLY PROVIDING THE SAME NUMBER / SIZE for ALL CAPACITY COACHES.
More important is to ADJUST THE NUMBER OF CLEARING GARBAGE FROM COACHES AS AND WHEN IT IS FILLED ,CLEAR BASIS (into a bigger trash bag and not throw on the tracks & dump in a small station) . Till the last Garbage has to be in the segregated state.
* CARE SHOULD BE GIVEN TO SEE THAT LEFT OVER FOOD THROWN INTO TRASH BINS ARE PREVENTED FROM THE REACH OF RODENTS AND INSECTS WITH APPROPRIATE AND WORKING LIDS . Segregations of wet and dry is a must if bugs, pests , rodents are to be kept away.
* Gainfully occupy the Rail Staff TTE, RPF, Attendants traveling in the compartment to play the role of Servitor in their own way . RPF & TTE to instruct ,interact, Pull up even need be with the customers about the availability of 2 separate Bins wet and dry. The Staff should be conscious even when they are walking casually to see that the coach is litter free. They should be Conscientized to that extent .If there be any litter inform the Customers about it and request to throw in the respective bins.
* Take up the Complaints train by train , even from this cluster of posts that has more than 350 . Trace where these trains are to be cleaned and have checks there and make sure that the workers as well as the supervisors are held responsible . What happened to the Railway Practice of “Bogies reporting sick “ when not fit for Customers to travel ?
* The concerned officers and even the Seniors should cull out the suggestions and work out the solutions from this collection of Posts from “Make Railways better ” . No need to spend on Inspection Tours as these posts are generated from Actual tours where the Participating Customers have faced the first hand experiences .
MOST IMPORTANT IS SHARE THE GOAL LIKE THE JAPANESE FROM TOP TO THE LAST GRADE WORKERS WHO ARE DIRECTLY IN TOUCH AS SERVITORS .
When the goal doesn’t reach the actual Servitors on the spot Customer suffers Railways questioned. Most of the posts go into smallest details, as a general guidelines given doesn’t reach the imagination of the cleaning staff or the Concerned officers. more
First and foremost pin the Responsibility .Whose Responsibility, Work Force, Passengers / Customers, Railways ?All 3 Players have their own share of responsibility while offering facilities / services , maintaining the offered facilities . Customers appreciate and respect the offered facilities . Only if these 3 in the triangle perform and participate in their functions , RAIL TRAVEL WILL BE PLEASURABLE EXPERIENCE FOR THE CUSTOMER .
- Railways to provide the appropriate facilities to their Traveling Customers ,
- Work force [Servitor]to maintain and up keep what is handed over to them so that the Customers don’t have any Complaints ,
- Passengers/ Customers to follow the instructions and co operate with the other 2 Players . Also have consideration for the co passengers and the valuable Rail Property .
This is not a pleasant Task to analyze or suggest methods to avoid/ reduce Bugs , insects , pests and Rodents in the Rail coaches .As we had read more than 355 posts who have shared their traveling experiences ,views, thoughts consisting of complaints and suggestions . As we read these posts it is quite evident that their experiences are after going through pain , misery, and anguish . I am one of them , I was given an opportunity to complain, Appreciate and also suggest Practical changes that will make Rail Journey , a pleasurable and memorable one . WHO ARE THE CIRCLE MEMBERS ? THEY ARE THE CUSTOMERS BUT SEEMED TO HAVE DONNED THE MANTLE OF SUPERVISORS TO INFORM THE RAILWAYS ABOUT THE SHORTCOMING . The officialdom may not have time to do a thorough study ,as Railways is Vast [7,000 and odd Stations , 70,000 Coaches ] ,and the sample study so far done hasn’t satisfied the standards expected from the customers. If at all they go for inspection , the entourage takes them to the set up places that gives the wrong feed back .THAT IS WHY THE RAILWAYS SEEKS OUR INPUTS. We have gleefully come forward pouring in our suggestions.
I have been using the word CUSTOMERS (all those who pay expecting services and facilities)instead of PASSENGERS , so that the other important word CUSTOMER SERVICE will also hit the minds of the providers .
Just a few main areas to look into
* Liter in coaches , generated by the Passengers . Some with no civic sense, some lazy , but very few are indifferent . Start Providing 2 in each side , one for DRY, and the other for WET with a good lid. Provide trash bins sufficient numbers and sufficient to cater according to the number of passengers traveling in different Coaches [72/ 64/ 48 (sleeper class , A/C 3 Tier. A/C 2 Tier)] . NO POINT BLINDLY PROVIDING THE SAME NUMBER / SIZE for ALL CAPACITY COACHES.
More important is to ADJUST THE NUMBER OF CLEARING GARBAGE FROM COACHES AS AND WHEN IT IS FILLED ,CLEAR BASIS (into a bigger trash bag and not throw on the tracks & dump in a small station) . Till the last Garbage has to be in the segregated state.
* CARE SHOULD BE GIVEN TO SEE THAT LEFT OVER FOOD THROWN INTO TRASH BINS ARE PREVENTED FROM THE REACH OF RODENTS AND INSECTS WITH APPROPRIATE AND WORKING LIDS . Segregations of wet and dry is a must if bugs, pests , rodents are to be kept away.
* Gainfully occupy the Rail Staff TTE, RPF, Attendants traveling in the compartment to play the role of Servitor in their own way . RPF & TTE to instruct ,interact, Pull up even need be with the customers about the availability of 2 separate Bins wet and dry. The Staff should be conscious even when they are walking casually to see that the coach is litter free. They should be Conscientized to that extent .If there be any litter inform the Customers about it and request to throw in the respective bins.
* Take up the Complaints train by train , even from this cluster of posts that has more than 350 . Trace where these trains are to be cleaned and have checks there and make sure that the workers as well as the supervisors are held responsible . What happened to the Railway Practice of “Bogies reporting sick “ when not fit for Customers to travel ?
* The concerned officers and even the Seniors should cull out the suggestions and work out the solutions from this collection of Posts from “Make Railways better ” . No need to spend on Inspection Tours as these posts are generated from Actual tours where the Participating Customers have faced the first hand experiences .
MOST IMPORTANT IS SHARE THE GOAL LIKE THE JAPANESE FROM TOP TO THE LAST GRADE WORKERS WHO ARE DIRECTLY IN TOUCH AS SERVITORS .
When the goal doesn’t reach the actual Servitors on the spot Customer suffers Railways questioned. Most of the posts go into smallest details, as a general guidelines given doesn’t reach the imagination of the cleaning staff or the Concerned officers. more
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The plight of general class passengers leaves much to be desired despite paying fare almost equal to their counterparts in the reserved coaches. One of the measure could be to cap the capacity of each coach to ensure some minimum standard of comfort in lieu of the hefty consideration paid by them. more
May 13
Rationalization of all fares to be undertaken, Safety First, Maintenance of Tracks and Bridges next, Maintenance of Coaches should be next priority, Maintenance of Stations, Cleanliness, Employee welfare, Discipline, Systems have to be taken up methodically. more
May 11
Though there is distinct improvement in the railways ( trains and stations ) cleanliness, but still a lot needs to be done. Besides what has been suggested by our friends, the very important point is regular monitoring of facilities provided and whether proper services have been provided or not. Any dereliction of duty should be taken care of so that it is not repeated. Also I have experienced that in spite of putting complaint in writing through TC, no reply is received. How long and how many times the passenger has to follow his complaint(s). Hence the monitoring, fixing responsibility and suitable action are the key components to make further improvement. THE MOTO SHOULD BE THE PURSUIT OF EXCELLENCE HAS NO FINISHING LINE. It is a journey which has no end line. R C Berry more
May 10
Apart from cleaning at starting and destination stations periodical fumigation of passenger coaches ,pantry cars etc.is necessary . Plan with clearcut accountability has to be in place . Use of modern technology and solutions be insisted upon . The task is big but not impossible . more
May 08
