What - If service Charge is mentioned on Menu Card
Hello All,
I have one question regarding service charge in restaurants.
Now a days most of the restaurants/lounge/Pubs etc have started levying the service charge in Pune.
I agree according to guidelines a customer can refuse to pay. But when we refuse, the managers replies are. 1) we have mentioned regarding the service charge at the entry gate (yes they do write it on board) 2) we have also mentioned it in our menu card. So you can go ahead and complaint but you must pay.
My question is Can we refuse to pay the service charge if its already mentioned on menu card as well as at the entry gate of restaurant?
I have gone through many threads regarding this topic but not getting a clear picture
Hotel associations says that guidelines are not law so we can levy the service charge mandatory
If this is now law then under which section or on what base we can file a complaint?
Please advice
Thank you more
I have one question regarding service charge in restaurants.
Now a days most of the restaurants/lounge/Pubs etc have started levying the service charge in Pune.
I agree according to guidelines a customer can refuse to pay. But when we refuse, the managers replies are. 1) we have mentioned regarding the service charge at the entry gate (yes they do write it on board) 2) we have also mentioned it in our menu card. So you can go ahead and complaint but you must pay.
My question is Can we refuse to pay the service charge if its already mentioned on menu card as well as at the entry gate of restaurant?
I have gone through many threads regarding this topic but not getting a clear picture
Hotel associations says that guidelines are not law so we can levy the service charge mandatory
If this is now law then under which section or on what base we can file a complaint?
Please advice
Thank you more
Viewed by 2012
View all 29 comments Below 29 comments
The Service Charge cannot be charged, even if it is declared by the Company running the restaurant. The State Government must barge in and take action to protect consumers from undue charge. Or, if the Company has obtained any exemption from any competent authority, must mention the same on the signboard outside the restaurant. The local Police may also take action on the basis of this report in the Local Circles, who could also file an FIR. The Department of Consumer Affairs , Govt of India, must not sit quiet on this issue and take up the same with the State Government. more
Mar 22
It clear that they are writing on the board and mentioning in the menu card and collecting service charge which is made optional by court of law. How to know/ ensure that they pay tax on that or distribute among the workers/ mention in the accounts. more
Mar 04
You may like to complain to the restaurant with a copy to Consumer Affairs Department of the State Government. You have an option to file complaint with consumer forum also in case the restaurant does not refund you the amount. more
Feb 04
I recently visited a restaurant in bangalore that charged me for this. They refused to waive off the service charge even though it is mentioned that it is optional on the board outside. more
Feb 04
