Who should be liable for a faulty product?
This question is asked in a poll, especially for eCommerce. But let us keep that aside.
In a regular purchase from an authorized dealer’s show room, the product, which is under warranty from the manufacturer, is found to be faulty, it is the manufacturer’s responsibility to replace/repair the same.
Ideally, in such a case, the warranty should re-start from the day the product was replaced/repaired to the satisfaction of the customer.
Then why should there be different norms, if the selling has taken place through eCommerce?
The liability should always be with the manufacturer.
However, to make the things better, the act related to Warranty norms and their fulfillment should take care of the fact that in case the product is found faulty during the warranty period, and if a complaint is registered either with the seller (dealer’s show room) or with the manufacturer through postal mail, email or in person representation, during the warranty period, there should be a time limit for the manufacturer to resolve the issue satisfactorily.
Most of the manufacturing companies do not give sufficient importance to after sales service. That mindset is required to be changed through strong legal support for the consumer. more
In a regular purchase from an authorized dealer’s show room, the product, which is under warranty from the manufacturer, is found to be faulty, it is the manufacturer’s responsibility to replace/repair the same.
Ideally, in such a case, the warranty should re-start from the day the product was replaced/repaired to the satisfaction of the customer.
Then why should there be different norms, if the selling has taken place through eCommerce?
The liability should always be with the manufacturer.
However, to make the things better, the act related to Warranty norms and their fulfillment should take care of the fact that in case the product is found faulty during the warranty period, and if a complaint is registered either with the seller (dealer’s show room) or with the manufacturer through postal mail, email or in person representation, during the warranty period, there should be a time limit for the manufacturer to resolve the issue satisfactorily.
Most of the manufacturing companies do not give sufficient importance to after sales service. That mindset is required to be changed through strong legal support for the consumer. more
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I had purchased a mobile phone on a e-commerce site a few years back. the delivered instrument did not even boot up or charge. When I contacted the customer service of the site, they asked to return the device in the original packaging and they did. They sent me a new instrument fairly quickly. I used that phone without any problems for 3 years (Nokia). In general I have seen that the devices rarely have a problem within the warranty period - if we buy a good brand. If we are going for cheap brands, there will always be problems and warranty period plays a role. However the service is also so poor that it is more of a headache to deal with repair/replacement. Had that issue with another phone I purchased recently (Intex). Ended up just buying another Nokia phone which is working smoothly. Instead of warranty, let us focus on buying quality products, which will address a lot of issues. more
Apr 06
When you take a product and it fails in two or three days, we do not take it to manufacturer. We always take it back to store for replacement. Stores are more responsible than manufacturer in such situation. Obviously they sold a faulty piece and it is their responsibility to take it up with manufacturer. Else, it is easy to sell off refurbished or faulty pieces by online stores and wash off their hands to take it up with manufacturer. Seller has to own up the responsibility. Many stores like Vijay sales accept the responsibility if service is not provided by the company. Many times I took their help and the company fellows came running to serve the complaint. That is the advantage of buying from stores, I mean, good store. more
Mar 28
Purchase of any kind the promises made verbally before the purchase and after the purchase the tone of seller changes after the purchases more
Mar 23
