Why do Airlines have to charge "Convenience Fee" when we book an Air ticket online?
What is not understandable is why a customer is being further fleeced by charging a Convenience Fee which is in the range of Rs.500/- per ticket?
Is this not unethical,obnoxious ,when the traveller takes all the trouble to execute the process of booking the ticket on his own?
But what is not possible to assimilate is the fact that AAI or the Ministry of Aviation is a mute spectator to this ,yet another unfair trade practice? more