Young Station Directors at 75 A1 stations

Railway administration has decided to post young brilliant & dynamic officers to man the post of Station Directors at major Railway Stations. The officers will be chosen from across different operational services of Railways after due screening & scrutiny. They will be imparted special orientation training focusing on coordination and public dealing. Ministry has earlier created the post of Station Directors at A1 Category stations numbering 75.

Below are additional details about the responsibilities they will be having. If you have additional ideas on what can be done for them to deliver better services, please do share.

Station Directors will ensure that the stations function as excellence centers for the customers with the additional objective to ensure vigilant and sensitive customer service and also superior commercial sense. The functions of the Station Directors and their teams will be as follows : -

● Prompt, courteous and hassle-free service to customers.
● Proper cleanliness and hygiene at the station and stationary trains
● Efficient working of booking and reservation office
● Punctuality of trains at the station, timely placement and withdrawal of rakes at platforms of the station
● Proper functioning, upkeep/repairs of all passenger amenities at the station.
● Upkeep of passenger enquiry system, display board etc.
● Ensuring efficient, transparent and customer oriented working of Parcel Office
● Monitoring the service of catering/vending stall at the station
● Prompt grievance redressal
● Security of passengers
● Any other items identified for making station an excellent center for customer

The Station Directors shall be supported by cross functional team in suitable manner to undertake these functions effectively. Station Directors shall also be associated in the decision making process related to proposals and execution of ‘traffic facility’ and passenger amenities’ works at that particular stations. They will also be actively involved in the process of raising revenue from ‘non fare box’ like commercial advertisement, etc. at that station. For all this, the Station Directors will seek the assistance of officers/superiors of the respective Departments, as the case may be.

Some of the A1 Category Stations are New Delhi, Dehradun, Howrah, CST Mumbai, Visakhapatnam, Mughalsarai Jn, Agra Cantt, New Jalpaiguri, Jodhpur, Kharagpur, Thiruvananthapuram, Chennai central,Bangalore City, Hyderabad and others. more

Helpful Make Railways Better Sep 24

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BK Kaul (President, Sahyata(Madad) Society (Regd_)

I have read recent reports about Railway Administration. One about engaging over thirty thousand railwaymen, who are supposed to keep watch on railway tracks, as dcomestic servants of ralway officers etc. Second - about employing TOP FAILED CANDIDATES (those who secured even 20% marks as against 70%) as Group B Officers and other officials. Given this situation in Railways, no body would expect any progres, any change. Commutters will continue to suffer. Railway going to dogs. BK KAULFrom: "Ministry Of Railways" Sent: Sun, 24 Sep 2017 15:37:27To: krsna099@rediffmail.comSubject: "Young Station Directors a..." more

Oct 10

Anita N (Partner)

Candidates should only be selected on merit not on reservations, recommendations or corruption. We need officers who are capable and fit to manage a role like this. more

Oct 06

R V K BABU

Allow public feed back to ensure change. Display TOLL FREE numbers and E mail Id, where easily feed back can be given, prominently at all popular places.Allow feed back without identity also. 2. Kindly see, what replies given to complaints. more

Oct 05

MANOJ GALA

Until a system of feedback and accountability and getting bouquets and brickbats based on performance is not started in all Railway depts including the Directors - it will be a waste of money, when you have a system of accessing how the person is performing through feedback from commuters, passengers, other workers, with ratio being 75% passenger and 25% co-workers, and all works ordered and carried out and implemented are put on railway website for comments and feedback only then everything will improve, especially when perks, bonuses, hikes, promotions are all linked to performance graphs and nothing else. Otherwise you will only have workers who have a certain level of understanding with either their superiors or with ministry and thats why they are posted and thats why they are promoted, so they are least bothered about commuters and passengers or co-workers. Of course the Union will oppose any move to bring in accountability, but if the nation has to be reformed, performance has to be the only reason a person goes up in life, not contacts and corruption. more

Oct 01

Sanjaykumar Jain (IT & Comp.Sc Corporate Trainer, Soft Skill Trainer, Developer)

I am expressing some connected points and Standard and Authorization required so that the Station Director can effectively perform his/her duties. Station Directors will ensure that the stations function as excellence centers for the customers with the additional objective to ensure vigilant and sensitive customer service and also superior commercial sense. The functions of the Station Directors and their teams will be as follows : - ----- ----- Standard and Authorization required to take action and observe the standard and rating it by Station Director ● Prompt, courteous and hassle-free service to customers. ----- Customers (include Passengers and Visitors (Platform Ticket Holders) Extended customers include Venders and IRCTC catering services ● Proper cleanliness and hygiene at the station and stationary trains ----- Standard are decided and not Followed - What Action the Station Director can /should take and process their Off ● Efficient working of booking and reservation office ----- Standard are decided and not Followed - What Action the Station Director can /should take and process their Off . Does The Station Director will Check No. Tickets Issued ad delays or less Issued tickets by Counter staff ? ● Punctuality of trains at the station, timely placement and withdrawal of rakes at platforms of the station----- These are responsibility of Station Master/Manager - There is conflict of work and responsibility ● Proper functioning, upkeep/repairs of all passenger amenities at the station.----- Standard are decided and not Followed - What Action the Station Director can /should take and process their Off ● Upkeep of passenger enquiry system, display board etc.----- These are responsibility of Station Master/Manager - Standard are decided and not Followed - What Action the Station Director can /should take and process their Off ● Ensuring efficient, transparent and customer oriented working of Parcel Office ----- Standard are decided and not Followed - What Action the Station Director can /should take and process their Off ● Monitoring the service of catering/vending stall at the station----- Standard are decided and not Followed - What Action the Station Director can /should take and process their Off ● Prompt grievance redressal ----- Standard are decided and not Followed - What Action the Station Director can /should take and process their Off ● Security of passengers ----- Standard are decided and not Followed - What Action the Station Director can /should take and process their Off ● Any other items identified for making station an excellent center for customer ----- Standard are decided and not Followed - What Action the Station Director can /should take and process their Off --------------------------------------------------------------------------------------------- more

Sep 29

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